Call Centre Executive: Operator

Azizi Bank
  • Post Date: January 2, 2017
  • Applications 5
  • Views 570
Job Overview

Azizi Bank:

Azizi Bank is a commercial bank set up in Afghanistan in terms of the licensing policy of Da Afghanistan Bank, the Central Bank of the country. The Bank was granted a license in June 2006 and commenced operations from the same date. Now it is the first largest Bank in Afghanistan, The bank today has 76 branches + 9 Extension Counters across the length and breadth of Afghanistan, playing a pioneering role in development of the banking culture in the country. (Visit: www.azizibank.com) & having a 100% Subsidiary Bank (Bakhtar Bank) with 62 branches.  Visit: (www.bakhtarbank.com).

Job Description:

  • (but not limited to): Answer incoming calls from customers/calling the customers; to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
  • Main Job Tasks and Responsibilities
  • answer inward calls and conduct outward calls; contact businesses or private individuals by phone
  • handle customer inquiries both telephonically and/or by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information ,process orders, forms and applications
  • identify and escalate priority issues, route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs;  produce call reports
  • deliver prepared sales scripts to persuade potential customers to purchase a product or service
  • describe products and services ;respond to questions
  • identify and overcome objections ; take the customer through the sales process
  • obtain customer information; obtain possible customer leads
  • maintain customer/potential customer data bases
  • follow up on initial contacts; complete records of telephonic interactions, orders and accounts
  • Key Competencies : Verbal and written communication skills; Good Voice quality & clarity; Very polite & able to respond quickly without getting angry; listening skills; problem analysis and problem solving; customer service orientation; organizational skills; attention to detail; judgment; adaptability; team work; stress tolerance; flexibility.

Job Requirements:

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Submission Guideline:

The employer the AZIZI BANK is the largest Bank in Afghanistan having a network of 76 branches spread all over the Afghanistan. (Visit: www.azizibank.com).

Your resume will be treated with complete confidentiality. Interested candidates should send their Resume / CV by E-mail: hr.officer@azizibank.af  Mobile: +93 797 999945, latest by 02 Feb 2017.

Submission Email:

hr.officer@azizibank.af

Job Detail
  • Experience1 Years
  • GenderMale/Female
  • QualificationBachelor Degree
  • Contract Duration1 Year
  • Number of positions1
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